Terms & Conditions
BOOKING TERMS & CONDITIONS - M. & C. Smith – Le Cormier
Your booking is with Michael Smith and Catherine Smith (referred to as “we”, “us”, “our” “proprietors” or “owners” in these Booking Conditions) for a ‘Camping’ pitch/emplacement or any of the rental properties known as ‘Le Colvert’, ‘La Cistude’, ‘Le Heron 1’ & ‘Le Heron 2’ which are situated at Le Cormier, Route de Saint Flovier, 36290 Obterre, France. References to “you” “your(s)” “visitor(s)” “party” or “guest(s)” are references to the person making the booking and all members of the holiday party.
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
Making your booking
Bookings and inquiries can be accepted online, by telephone, by email or by a written request. Enquiring visitors are requested to provide as much relevant information as possible when making contact or when using the website Booking Form. This is to include names and contact detail with the full postal address (including postcode) & telephone number preferably mobile, the total number of adults, the total number of children (including ages of children) plus any pets (specifying the number & type) and then any special requirements.
Camping – Please specify whether your requirements are for caravan, motor-home, campervan or tent, with or without electric hook-up. A deposit payment will be requested, especially during the Mid and High Season months, to secure a pitch. Full advance payment is required for one, two and three night stays on site whatever time of year. Information on how to pay will be provided with the email confirmation of pitch availability. If you make an advance booking but want to depart early, then the full amount of the outstanding balance for the booked period is payable. The deposit payment and/or advance payment will normally be non-refundable subject to particular circumstances at the discretion of the proprietors.
If it is decided NOT to make a direct booking, you are advised and requested to make contact by telephone (or SMS / Text) using +33 666 530 790 before arrival so as to ensure pitch availability, to prevent disappointment and so that the proprietors can be at the property to welcome you.
Gîte & Studios - Please specify the preferred property and, if necessary, we will send a Booking Form for completion by you and be returned to us. Upon receipt by the Proprietors of the Booking Form, confirmation will be provided regarding availability and information on how to pay the Initial Deposit required to secure your booking.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses however suffered or incurred by you. The visitor and guests acquire no rights whatsoever over the property except occupation of the property as a holiday let for the period that is booked. Visitors shall not sub-let or reassign the property.
Once the completed Booking Form (if appropriate) and Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation and if a booking is refused at this stage, any money you may have paid us will be refunded promptly. You should carefully check the details of our written confirmation and then inform us immediately of any errors or omissions.
Paying for your booking
Camping - You are required to pay us the balance due prior to your departure or full payment of your booking prior to arrival if requested. Final payment is accepted in cash (Euros ONLY), by PayPal or French Bank Account Cheque – Sterling/GBP payments only made in very exceptional situations and only by prior agreement.
Gîte & Studios - You are required to pay us any balance of the total rental payment due and the Security / Damages / Cleaning Deposit as per our written confirmation of the booking and at least 4 weeks before arrival. If such payment is not received by the due date, the owners reserve the right to provide notice in writing that the reservation is considered to be cancelled. We will normally return the Security / Damages / Cleaning Deposit within 14 days of your departure or return of the keys to us, less any deductions in accordance with the conditions listed. The owners reserve the right to withhold any amount of the Security / Damages / Cleaning Deposit to be applied against reasonable cleaning costs if the guest(s) leaves the property in an unacceptable condition and if the property is left in a condition that does not allow for immediate occupation, and/or it is necessary for replacement of the properties furnishings, fixtures and fittings. The amount of Security / Cleaning / Damages deposit paid shall not necessarily limit the guest or the party’s liability to the proprietors.
Complaints
Every effort will be made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for concern or complaint, it is important the proprietors be informed immediately so that any remedial action if deemed necessary can be implemented at the earliest opportunity.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of the stay.
Our liability
The maximum liability for losses you suffer is strictly limited to the value of your booking with the owners. The use of any property, accommodation, pool, equipment plus any other amenities provided on site by the owners is entirely at the client’s risk.
No responsibility can be accepted by the proprietors for any loss, damage, injury to any user or visitor, nor for any loss or damage to a visitor’s belongings including any motor vehicle or its contents. Due to the type and age of buildings, the owners cannot accept liability for any personal injury incurred directly or indirectly during a visitor’s stay
Children MUST be supervised by an adult at all times when on site and the proprietors cannot be held responsible for any incidents, injury or accidents caused.
Being rurally situated, the owners cannot be held responsible for any incidents involving the animals, birds, reptiles and insects that may be present in, on or around the site.
The owners shall not be liable to the client for any temporary break, defect, or stoppage in the supply of public services to and around the property and site, nor for any appliance, machine or equipment in any of the properties, serving the pool or on site.
Liability will not be accepted by the proprietors in respect of any property becoming damaged or destroyed before the start of the client’s rental period, nor for loss, damage or injury caused by adverse weather conditions, war, riot, strikes or any other matters beyond the control of the owners at any time. In this situation, the proprietors will write to the client at the earliest opportunity and consideration given to reimbursement of all monies paid at the earliest opportunity.
Pets
The Proprietors will consider and usually allow pets on site but full detail of type and numbers MUST be provided when booking. The proprietors reserve the right to refuse animals on site in certain circumstances or to having access to any Property.
DOG OWNERS PLEASE NOTE – You MUST ensure dogs are kept on a lead at all times around the site and grounds or when on any campsite pitch. It is your responsibility to ensure any mess is picked up & disposed of in an appropriate manner in the designated bins.
Please remember, occasionally there may be visitors onsite who are afraid of dogs and this is another reason for keeping dogs tethered. Also, past experience has shown there are a variety of smells that can attract your dog and they can / will wander off totally unknown by you if they are not tethered.
Dog walking areas are available nearby where you can release your dog off its lead if preferred – ask the Proprietors for copy maps & information but do be aware of what has been stated above.
General
You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without our prior written consent. These Booking Conditions, together with the Quote, the Cancellation Policy, General Rules are shown below and our confirmation email contains the entire agreement between us and you relating to the Booking and supersedes any previous agreements, arrangements or discussions.
If at any time any part of these Booking Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
GUESTS ARE REMINDED TO ENSURE THEY HAVE ALL NECESSARY AND APPROPRIATE DOCUMENTATION BEFORE DEPARTURE.
i.e PASSPORTS, DRIVING LICENCES, ALL VEHICLE & INSURANCE DOCUMENTATION (including copy of your vehicle registration document), TRAVEL INSURANCE & HEALTH INSURANCE DOCUMENTATION….AND DIRECTIONS!
Cancellations
If you need to cancel or amend your booking - you must telephone us on the number(s) shown on our written confirmation as soon as possible. You may be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.
If you cancel your booking within seven days of receiving our written confirmation, we will consider refund of any money you have paid us. If you cancel your booking after this seven day period, the owners reserve the right to retain the initial Deposit. If you have paid in full and you cancel your booking less than four weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental balance paid but will refund the balance of any other money you have paid us such as Security Cleaning Damages Deposit. However, if we are able to acquire an alternative booking for the Property originally selected and paid for by you, the proprietors will refund the Rental payment to you less any additional costs incurred by the proprietors.
If we need to cancel or amend the booking - we would not expect to find it necessary to make any changes to your booking, but sometimes problems may occur and the owners may have to make alterations or, rarely, may have to cancel bookings. If this unlikely event was to occur, the owners will contact you as soon as reasonably practical and inform you of the cancellation or the change to your booking. If it is necessary to cancel your booking, the owners will consider a full refund of all money you have paid us.
Your booking is with Michael Smith and Catherine Smith (referred to as “we”, “us”, “our” “proprietors” or “owners” in these Booking Conditions) for a ‘Camping’ pitch/emplacement or any of the rental properties known as ‘Le Colvert’, ‘La Cistude’, ‘Le Heron 1’ & ‘Le Heron 2’ which are situated at Le Cormier, Route de Saint Flovier, 36290 Obterre, France. References to “you” “your(s)” “visitor(s)” “party” or “guest(s)” are references to the person making the booking and all members of the holiday party.
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
Making your booking
Bookings and inquiries can be accepted online, by telephone, by email or by a written request. Enquiring visitors are requested to provide as much relevant information as possible when making contact or when using the website Booking Form. This is to include names and contact detail with the full postal address (including postcode) & telephone number preferably mobile, the total number of adults, the total number of children (including ages of children) plus any pets (specifying the number & type) and then any special requirements.
Camping – Please specify whether your requirements are for caravan, motor-home, campervan or tent, with or without electric hook-up. A deposit payment will be requested, especially during the Mid and High Season months, to secure a pitch. Full advance payment is required for one, two and three night stays on site whatever time of year. Information on how to pay will be provided with the email confirmation of pitch availability. If you make an advance booking but want to depart early, then the full amount of the outstanding balance for the booked period is payable. The deposit payment and/or advance payment will normally be non-refundable subject to particular circumstances at the discretion of the proprietors.
If it is decided NOT to make a direct booking, you are advised and requested to make contact by telephone (or SMS / Text) using +33 666 530 790 before arrival so as to ensure pitch availability, to prevent disappointment and so that the proprietors can be at the property to welcome you.
Gîte & Studios - Please specify the preferred property and, if necessary, we will send a Booking Form for completion by you and be returned to us. Upon receipt by the Proprietors of the Booking Form, confirmation will be provided regarding availability and information on how to pay the Initial Deposit required to secure your booking.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses however suffered or incurred by you. The visitor and guests acquire no rights whatsoever over the property except occupation of the property as a holiday let for the period that is booked. Visitors shall not sub-let or reassign the property.
Once the completed Booking Form (if appropriate) and Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation and if a booking is refused at this stage, any money you may have paid us will be refunded promptly. You should carefully check the details of our written confirmation and then inform us immediately of any errors or omissions.
Paying for your booking
Camping - You are required to pay us the balance due prior to your departure or full payment of your booking prior to arrival if requested. Final payment is accepted in cash (Euros ONLY), by PayPal or French Bank Account Cheque – Sterling/GBP payments only made in very exceptional situations and only by prior agreement.
Gîte & Studios - You are required to pay us any balance of the total rental payment due and the Security / Damages / Cleaning Deposit as per our written confirmation of the booking and at least 4 weeks before arrival. If such payment is not received by the due date, the owners reserve the right to provide notice in writing that the reservation is considered to be cancelled. We will normally return the Security / Damages / Cleaning Deposit within 14 days of your departure or return of the keys to us, less any deductions in accordance with the conditions listed. The owners reserve the right to withhold any amount of the Security / Damages / Cleaning Deposit to be applied against reasonable cleaning costs if the guest(s) leaves the property in an unacceptable condition and if the property is left in a condition that does not allow for immediate occupation, and/or it is necessary for replacement of the properties furnishings, fixtures and fittings. The amount of Security / Cleaning / Damages deposit paid shall not necessarily limit the guest or the party’s liability to the proprietors.
Complaints
Every effort will be made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for concern or complaint, it is important the proprietors be informed immediately so that any remedial action if deemed necessary can be implemented at the earliest opportunity.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of the stay.
Our liability
The maximum liability for losses you suffer is strictly limited to the value of your booking with the owners. The use of any property, accommodation, pool, equipment plus any other amenities provided on site by the owners is entirely at the client’s risk.
No responsibility can be accepted by the proprietors for any loss, damage, injury to any user or visitor, nor for any loss or damage to a visitor’s belongings including any motor vehicle or its contents. Due to the type and age of buildings, the owners cannot accept liability for any personal injury incurred directly or indirectly during a visitor’s stay
Children MUST be supervised by an adult at all times when on site and the proprietors cannot be held responsible for any incidents, injury or accidents caused.
Being rurally situated, the owners cannot be held responsible for any incidents involving the animals, birds, reptiles and insects that may be present in, on or around the site.
The owners shall not be liable to the client for any temporary break, defect, or stoppage in the supply of public services to and around the property and site, nor for any appliance, machine or equipment in any of the properties, serving the pool or on site.
Liability will not be accepted by the proprietors in respect of any property becoming damaged or destroyed before the start of the client’s rental period, nor for loss, damage or injury caused by adverse weather conditions, war, riot, strikes or any other matters beyond the control of the owners at any time. In this situation, the proprietors will write to the client at the earliest opportunity and consideration given to reimbursement of all monies paid at the earliest opportunity.
Pets
The Proprietors will consider and usually allow pets on site but full detail of type and numbers MUST be provided when booking. The proprietors reserve the right to refuse animals on site in certain circumstances or to having access to any Property.
DOG OWNERS PLEASE NOTE – You MUST ensure dogs are kept on a lead at all times around the site and grounds or when on any campsite pitch. It is your responsibility to ensure any mess is picked up & disposed of in an appropriate manner in the designated bins.
Please remember, occasionally there may be visitors onsite who are afraid of dogs and this is another reason for keeping dogs tethered. Also, past experience has shown there are a variety of smells that can attract your dog and they can / will wander off totally unknown by you if they are not tethered.
Dog walking areas are available nearby where you can release your dog off its lead if preferred – ask the Proprietors for copy maps & information but do be aware of what has been stated above.
General
You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without our prior written consent. These Booking Conditions, together with the Quote, the Cancellation Policy, General Rules are shown below and our confirmation email contains the entire agreement between us and you relating to the Booking and supersedes any previous agreements, arrangements or discussions.
If at any time any part of these Booking Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
GUESTS ARE REMINDED TO ENSURE THEY HAVE ALL NECESSARY AND APPROPRIATE DOCUMENTATION BEFORE DEPARTURE.
i.e PASSPORTS, DRIVING LICENCES, ALL VEHICLE & INSURANCE DOCUMENTATION (including copy of your vehicle registration document), TRAVEL INSURANCE & HEALTH INSURANCE DOCUMENTATION….AND DIRECTIONS!
Cancellations
If you need to cancel or amend your booking - you must telephone us on the number(s) shown on our written confirmation as soon as possible. You may be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.
If you cancel your booking within seven days of receiving our written confirmation, we will consider refund of any money you have paid us. If you cancel your booking after this seven day period, the owners reserve the right to retain the initial Deposit. If you have paid in full and you cancel your booking less than four weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental balance paid but will refund the balance of any other money you have paid us such as Security Cleaning Damages Deposit. However, if we are able to acquire an alternative booking for the Property originally selected and paid for by you, the proprietors will refund the Rental payment to you less any additional costs incurred by the proprietors.
If we need to cancel or amend the booking - we would not expect to find it necessary to make any changes to your booking, but sometimes problems may occur and the owners may have to make alterations or, rarely, may have to cancel bookings. If this unlikely event was to occur, the owners will contact you as soon as reasonably practical and inform you of the cancellation or the change to your booking. If it is necessary to cancel your booking, the owners will consider a full refund of all money you have paid us.